Terms of Service


Effective Date: February 1, 2026


These Terms of Service (“Terms”) govern your access to and use of the website operated by Tylly Ltd at tylly.ai (the “Site”), as well as any services, consultations, or commercial engagements provided by Tylly Ltd (“Tylly”, “we”, “our”, or “us”).


By accessing the Site, submitting a contact form, or entering into a commercial engagement with Tylly, you acknowledge that you have read, understood, and agreed to these Terms.


These Terms apply to business clients only. Tylly does not offer services to consumers.



1. About Tylly


Tylly Ltd is a private limited company registered in England and Wales.


Company name: Tylly Ltd
Company number: 16997695
Registered office: Vanburgh Court, 40 Stoke Road, Slough, England, SL2 5XQ
Contact email: contact@tylly.ai


Tylly also operates a representational office in Paris, France through a France-based associate. All contracts are entered into with the UK entity.



2. Eligibility


Our Site and services are intended for business use only. By engaging with Tylly, you confirm that:


  • You are at least 18 years old.

  • You are acting on behalf of a legally registered business entity.

  • You have the authority to enter into agreements on behalf of that entity.

  • Your engagement with Tylly is not intended for personal, family, or household purposes.


We do not provide services to consumers within the meaning of UK or EU consumer protection law.



3. Services Offered


Tylly designs and delivers operational systems for service businesses, including:


  • AI agent design and deployment

  • Workflow and business process automation

  • CRM design, implementation, and integration

  • IT support services (email setup, technical troubleshooting, system configuration)

  • Related advisory and discovery work


The exact scope, deliverables, timeline, and pricing of any engagement are defined in a written proposal or service agreement signed between Tylly and the client. The Site provides general information and does not constitute a commercial offer.


3.1 Industries we do not serve


Tylly does not engage with businesses operating in the following sectors:


  • Online gambling and betting

  • Cryptocurrency speculation and trading platforms

  • Adult content and services

  • Weapons and ammunition

  • Any activity prohibited by UK, EU, or international law


We reserve the right to decline any engagement at our sole discretion.


3.2 What we do not provide


Unless explicitly agreed in writing, Tylly does not provide:


  • Hosting or operation of the client’s infrastructure

  • Cybersecurity audits or perimeter security services

  • Regulatory compliance services for regulated industries (banking, healthcare, insurance, legal)

  • Migration of legacy systems or large-scale data migrations

  • Ongoing operational labour beyond the agreed maintenance scope



4. Engagement Process


Every engagement begins with a free discovery call to assess fit and identify operational priorities. If both parties decide to proceed, Tylly issues a written proposal detailing scope, deliverables, timeline, and price.


Work begins only after the proposal is signed and the initial deposit is received.


4.1 Delivery timeline


Most engagements are delivered within four weeks of project kickoff. Simpler workflows may be delivered faster, while complex builds may take longer. Specific delivery dates are committed only in the signed proposal and are subject to:


  • Timely provision of client assets, credentials, and access

  • Timely client review and feedback during the build phase

  • Availability of third-party APIs and platforms required for the build


Tylly will use reasonable efforts to meet the agreed timeline. Unless explicitly stated in the signed proposal, delivery dates are indicative and not contractually guaranteed.



5. Pricing and Payment Terms


Pricing is determined on a per-project basis based on scope, complexity, and operational context. We do not publish fixed pricing because each engagement is tailored to the client’s needs.


We offer two pricing models:


5.1 One-shot model


The client pays a fixed price for the design, build, and delivery of the system. Optional monthly maintenance is offered separately at a recurring rate, typically representing a percentage of the initial build price.


5.2 Subscription model


The client pays a recurring monthly fee that bundles the system build and ongoing maintenance into a single contract. The subscription continues until terminated by either party.


5.3 Payment terms (one-shot model)


  • 50% deposit is due upon signature of the service agreement.

  • 50% balance is due before final delivery and deployment.

  • Work begins only after receipt of the deposit.

  • Final deployment and credentials transfer occur only after receipt of the balance.


5.4 Payment terms (subscription model)


  • The first month is invoiced upon signature.

  • Subsequent months are invoiced on the same calendar date each month.

  • Services are suspended if payment is not received within 7 days of the due date.


5.5 Currencies and payment methods


Tylly accepts payment in GBP, EUR, or USD, by:


  • Bank transfer (SEPA, SWIFT, UK Faster Payments)

  • Stripe (credit/debit card)


Payment processor fees, foreign exchange differences, and bank fees are borne by the client.


5.6 Taxes


Tylly is not currently registered for VAT. Should Tylly become VAT-registered during the term of an engagement, applicable VAT will be added to invoices for clients within the relevant tax jurisdiction.


5.7 Operational costs and third-party services


Costs associated with third-party platforms required to operate the delivered system (such as API usage fees from OpenAI, Anthropic, n8n hosting, Airtable, Twilio, or similar) are paid directly by the client to the relevant provider, using the client’s own payment method on accounts created during the engagement.


This ensures cost transparency, scalability, and that the client retains full control over their operational expenses.



6. Refunds and Cancellation


6.1 Deposit non-refundable


The 50% deposit covers discovery, scoping, system design, technical setup, and the reservation of delivery capacity. Once the engagement begins, the deposit is non-refundable, regardless of subsequent decisions by the client to terminate the project.


This applies whether the client withdraws after one day or three weeks. The deposit compensates Tylly for committed time, capacity reservation, and work already performed.


6.2 No satisfaction guarantee


Tylly does not offer a “satisfaction guaranteed” or money-back policy. Engagements are scoped collaboratively in advance, and deliverables are validated against the agreed scope before the final payment is due.


If the client believes the delivered system does not match the agreed scope, the client must notify Tylly in writing within 7 days of delivery. Tylly will review the claim and, where the gap is confirmed, perform corrective work at no additional cost.


6.3 Maintenance cancellation


Either party may terminate the monthly maintenance plan with 30 days’ written notice. Any month already started at the time of cancellation is due in full.


If maintenance is terminated, Tylly is no longer responsible for the operation, performance, or troubleshooting of the delivered system. Any subsequent issues, breakages, or required updates become the sole responsibility of the client.


6.4 Subscription cancellation


The monthly subscription model may be terminated by either party with 30 days’ written notice. Upon termination, the client loses access to the delivered system, including all configurations, workflows, and credentials maintained by Tylly under the subscription.



7. Intellectual Property


7.1 Ownership of deliverables (one-shot model)


Once the client has paid the full price under a one-shot engagement, the client becomes the owner of the deliverables, including custom workflows, configurations, prompts, and documentation specific to their business.


Tylly transfers all credentials and access required for the client to operate the system independently at the time of final delivery.


7.2 Ownership of deliverables (subscription model)


Under the subscription model, Tylly retains ownership of the deliverables for the duration of the subscription. The client receives a non-exclusive licence to use the system while the subscription is active.


Upon termination of the subscription, the client’s licence ends, and access to the system is revoked.


7.3 Tylly’s pre-existing intellectual property


Tylly retains full ownership of:


  • Frameworks, methodologies, and templates developed by Tylly

  • Internal tooling, scripts, and reusable components

  • Know-how, processes, and operational logic developed across engagements


The client receives a perpetual, non-exclusive licence to use Tylly’s pre-existing IP solely as integrated within the delivered system, for the client’s internal business purposes.


7.4 Restrictions on resale


The client may not resell, redistribute, or licence the delivered system to third parties without Tylly’s prior written consent. Any breach of this clause may result in immediate termination of the engagement and legal action.


7.5 Use of client materials


The client grants Tylly a limited licence to use the client’s logos, brand materials, and content as needed to deliver the engagement. Use of the client’s name and logo in Tylly’s portfolio or marketing requires the client’s prior written consent.


7.6 Site content


All content on tylly.ai, including text, design, graphics, logos, and trademarks, is the exclusive property of Tylly Ltd and is protected by copyright and trademark law. You may not reproduce, modify, or redistribute Site content without our prior written consent.



8. Acceptable Use


You agree not to use the Site or our services for any unlawful purpose, and specifically not to request or instruct Tylly to build, deploy, or operate any system intended for:


  • Mass unsolicited messaging (spam) at scale

  • Unauthorised data scraping or extraction

  • Identity fraud or impersonation

  • Deepfake content or deceptive media

  • Financial fraud or market manipulation

  • Harassment, defamation, or targeted abuse

  • Any activity that violates applicable laws or third-party rights


Tylly reserves the right to refuse, suspend, or terminate any engagement that involves prohibited use, with no obligation to refund work already performed or deposits already received.



9. Confidentiality


Both parties agree to keep confidential any non-public information shared during the course of the engagement, including business strategies, operational data, technical configurations, and commercial terms.


This obligation applies during the engagement and for a period of 3 years following its termination.


Confidentiality does not apply to information that:


  • Is or becomes publicly available without breach of these Terms

  • Was lawfully known by the receiving party prior to disclosure

  • Is independently developed by the receiving party without reference to confidential information

  • Is required to be disclosed by law, court order, or regulatory authority


For engagements involving particularly sensitive information, a separate Non-Disclosure Agreement may be signed at the client’s request.



10. Service Limitations and Third-Party Dependencies


The systems Tylly delivers depend on third-party platforms and APIs operated by independent providers (including but not limited to OpenAI, Anthropic, n8n, Airtable, Stripe, Google, and similar services).


Tylly is not responsible for:


  • Outages, failures, or service degradation of third-party providers

  • Pricing changes, terms changes, or service discontinuation by third-party providers

  • Loss of functionality caused by API deprecations or modifications

  • Compatibility issues introduced by third-party platform updates


In the event of a third-party outage, Tylly will use reasonable efforts to assist the client and, where applicable under the maintenance plan, implement available workarounds.


For engagements requiring redundancy across multiple AI or automation providers, dedicated fallback architectures can be designed and quoted as part of the proposal.



11. Support and Maintenance


11.1 Channels


During an active maintenance plan or subscription, support is available through:


  • Email — primary channel, response within 24 business hours (Monday to Friday, UK time)

  • WhatsApp Business — available during business hours for time-sensitive issues


We do not provide 24/7 on-call support, weekend support, or guaranteed response times outside business hours unless explicitly agreed in a custom service-level agreement.


11.2 Scope of maintenance


Standard maintenance includes:


  • Monitoring of system health

  • Bug fixes within the agreed scope

  • Compatibility updates required to keep the system functional

  • Reasonable performance optimisation

  • Operational guidance and answers to client questions


Maintenance does not include:


  • New features, integrations, or significant scope expansions (these are quoted separately)

  • Re-platforming or major architectural changes

  • Recovery of data lost due to client actions or third-party failures

  • Training of new client team members beyond the initial handover


11.3 Post-launch follow-up


For the first week after deployment, Tylly remains in close contact with the client to address any adjustments, edge cases, or refinements required for the system to perform reliably in the client’s real operating environment.



12. Disclaimers


The Site and our services are provided “as is” and “as available”. To the fullest extent permitted by law, Tylly disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.


12.1 Performance metrics


Any performance metrics displayed on the Site (such as automation accuracy rates, time savings, or operational improvements) are presented as industry benchmarks for automation systems. Individual results vary based on business context, implementation scope, operational maturity, and external factors. These metrics do not constitute a contractual commitment to specific outcomes.


12.2 No guarantee of business outcomes


Tylly designs systems intended to improve operational efficiency. We do not guarantee specific business outcomes, revenue growth, conversion rates, or return on investment. Business performance depends on factors beyond the scope of any automation system, including market conditions, internal execution, and client-side adoption.



13. Limitation of Liability


To the fullest extent permitted by law, Tylly’s total aggregate liability arising out of or relating to any engagement shall not exceed the total amount paid by the client to Tylly during the twelve (12) months preceding the event giving rise to the claim.


Tylly shall not be liable for:


  • Indirect, consequential, special, or punitive damages

  • Loss of profits, revenue, business opportunity, or anticipated savings

  • Loss of data not directly caused by Tylly’s actions

  • Damages arising from third-party services, APIs, or platforms

  • Damages arising from the client’s misuse of delivered systems


Nothing in these Terms limits liability that cannot be excluded under applicable law, including liability for fraud, gross negligence, or wilful misconduct.



14. Indemnification


The client agrees to indemnify and hold Tylly harmless against any claims, losses, damages, or costs (including reasonable legal fees) arising from:


  • The client’s use of the delivered system in violation of these Terms or applicable law

  • Content, data, or instructions provided by the client to Tylly

  • Third-party claims related to the client’s business operations or use of the delivered system



15. Termination


Either party may terminate an engagement:


  • For cause, if the other party materially breaches these Terms and fails to cure the breach within 14 days of written notice

  • For convenience, in accordance with the cancellation provisions in Section 6

  • Immediately, if the other party becomes insolvent, enters administration, or ceases trading


Termination does not affect any rights or obligations that accrued prior to termination, including payment obligations and confidentiality.



16. Governing Law and Jurisdiction


These Terms are governed by and construed in accordance with the laws of England and Wales.


Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of London, England.


Both parties agree to attempt amicable resolution of any dispute through good-faith negotiation before initiating legal proceedings.



17. Changes to These Terms


We may update these Terms from time to time to reflect changes in our services, business practices, or legal obligations. The “Effective Date” at the top of this document indicates when the current version came into force.


For material changes affecting active engagements, we will notify affected clients in writing. Continued use of the Site or services after changes constitutes acceptance of the updated Terms.



18. General Provisions


18.1 Entire agreement


These Terms, together with any signed proposal, service agreement, or written addendum, constitute the entire agreement between the parties regarding the subject matter and supersede all prior discussions, proposals, and agreements.


18.2 Severability


If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.


18.3 No waiver


The failure of either party to enforce any provision of these Terms shall not constitute a waiver of that provision or any other.


18.4 Assignment


The client may not assign or transfer any rights or obligations under these Terms without Tylly’s prior written consent. Tylly may assign these Terms in connection with a merger, acquisition, or sale of assets.


18.5 Force majeure


Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including natural disasters, war, terrorism, pandemic, government action, internet failures, or third-party service outages.



19. Contact


For any question regarding these Terms or to provide formal legal notice:


Tylly Ltd
Vanburgh Court, 40 Stoke Road, Slough, England, SL2 5XQ
Email: contact@tylly.ai


We aim to acknowledge formal notices within 5 business days.